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Accessibility statement

We want everyone to be able to use this website, whatever their abilities or the device they use. We have built it to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA.

Last reviewed: August 2026, after a full check of all 29 pages.

What we have done

  • Clear colour contrast between text and backgrounds.
  • A visible "skip to content" link and a logical heading order.
  • Visible keyboard focus, so the site can be used without a mouse.
  • Real labels and clear error messages on the contact form.
  • Text that reflows and stays readable when you zoom or use a small screen.
  • Reduced-motion support, so animations are removed if your device asks for it.
  • Descriptive text for meaningful images, and decorative graphics hidden from screen readers.

Known limitations

We are always improving. A few areas may not yet be fully accessible:

  • Online booking is a link that opens Fresha's own website in a new browser tab, so parts of it may not fully meet this standard once you are there. Every link that opens a new tab now says so before you follow it. You can always book by phone instead.
  • The map on our contact page is embedded from a mapping provider, and it is the only third-party content inside our pages. It carries a text description, and the address and directions are written out in full beside it, so you never need the map to find us.
  • We have checked the site the way a screen reader reads it, but we have not yet sat down with someone who uses one every day. That is a better test than any tool, and we would welcome it. If you use assistive technology and something here gets in your way, please tell us.

If any of these stop you doing what you need, please contact us and we will help you another way, such as booking by phone.

Tell us if something is not working

If you have any difficulty using this site, or need information in a different format, please get in touch and we will do our best to help and to put it right:

We aim to reply within five working days.

How we tested

We first checked this site in June 2026. On 23 August 2026 we checked it again, this time page by page across all 29 pages, using keyboard navigation, colour-contrast measurement, and the browser accessibility tree. The accessibility tree is the information a screen reader speaks aloud, so it tells us what someone using one actually hears.

We looked at page structure and heading order, landmarks, the skip link, form labels, image descriptions, and the spoken name of every link and button on the site.

The check found two things worth fixing, and we fixed both.

  • On each treatment page, the buttons beside the prices all read simply "Book". A screen reader listed three or four identical links with nothing to tell 60 minutes from 120. Each button now reads its treatment, its length and its price.
  • Links that open a new tab did not say so. Every one of them now does.