Appointment cancellation policy

We want every visit to feel calm and unhurried, for you and for the clients who come after you. To help us look after everyone, please give us as much notice as you can if you need to change or cancel an appointment.

Last reviewed: June 2026.

What we ask

• We ask for 24 hours' notice to cancel or reschedule an appointment.
• Appointments cancelled with less than 24 hours' notice may be subject to a 50% cancellation fee.
• Missed appointments or no-shows may be charged the full treatment cost.
• If you arrive late, we may shorten your treatment so we do not delay the clients after you. The full appointment fee will still apply.
• If something unforeseen means you cannot attend, please contact us as soon as you can and we will do our best to accommodate you.
• After repeated late cancellations or missed appointments, we may ask for advance payment or a deposit for future bookings.

How to let us know

The sooner you tell us, the easier it is to offer your time to someone else. Call us on 01475 339449 or email info@isleviewspa.co.uk.

Thank you for your understanding. These few guidelines help us give every client our full care and keep appointment times available to all.